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Insights

Field notes

Patterns we keep running into, written up while they are still specific enough to be useful.

Strategy

Why your AI pilot stalled

Most stalled AI programs die between the demo and production, for reasons that have nothing to do with model capability. Five reasons account for almost all of it.

Knowledge

A company brain is not a chatbot

The chat interface is the least interesting part of an internal knowledge system. The parts that decide whether it works are retrieval quality, permissions, freshness and who reads the bad answers.

Automation

Where to put the human in an automated workflow

Place review points by the cost of an error. A simple framework for deciding which steps run unattended and which keep a person forever.

Field notes

Nine questions that change a vendor call

Field notes on evaluating AI platforms. Most vendor decks are true and still misleading. These questions surface the gap.

Next step

If a piece raised a question about your own situation, a short call is the fastest way to an answer.

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